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| Vita
Liberata Terms & Conditions |
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Terms
and conditions of sale (Your statutory
rights are not affected)
Address and contact information
Vita Liberata
Hollybank Business Park
Hollybank Road
Parkgate,
BT39 0DL
United Kingdom.
Click here to contact
us
Vita Liberata
fully conforms to the UK Consumer Protection
(Distance Selling) Regulations 2000
This website is copyrighted and no part
of it (including images, text, descriptions
or intellectual property) may be reproduced
without the written permission of a
director of Vita Liberata.
Vita Liberata presents items as an invitation
for sale and reserves the right to refuse
sales without giving reason.
All prices are in £ GBP Pounds
Sterling (UK Pounds) Making a purchase
could not be easier. Just browse our
stores, click on any items that you
wish to buy and put them into the shopping
cart.
After you have finished your selection
you will be transfred to Paypal.
Paypal uses a secure 128bit algorithm
to encrypt your details.
You undertake that all details you provide
to coralsilk.com for the purpose of
ordering or purchasing goods or services
are correct, that the credit or debit
card you are using is your own and that
there are sufficient funds to cover
the cost of the goods or services ordered.
If you supply incorrect or inaccurate
address details and your order is returned
to us as a result of this, a charge
will be made for re-delivery.
Shipping address & Billing address
Credit card payments: Your order will
only be processed if your credit card
billing address and card security code
can be verified by our credit card payment
acquisition company. Only at our discretion
we will ship to a separate delivery
address. We have introduced these precautions
for the safety of our customers and
us.
14 Day Money Back Guarantee If you are
not completely satisfied with your product
just return it to us within 14 Days
for a full refund.
Cheque or UK Postal Order payments:
Your order will be processed as soon
as the cheque is cleared or when we
receive the UK postal order. We will
ship to any shipping address if the
payment is made by cheque or UK Postal
Order.
Shipping and Delivery Time Delivery
of your product is normally within 5
working days, and frequently within
24hrs. If you need your product urgently
you can email or call us direct, so
that we can arrange for express delivery.
There will be a charge for this service
depending on the weight of your parcel
For International deliveries, delivery
times are dependant on the efficiency
of your country's mail service. Western
European parcels normally arrive within
4 to 7 working days, but you should
allow up to 2 weeks. For the rest of
the world, please allow up to 4 weeks
for delivery. A signature is often required
upon delivery for international parcels.
If the carrier has recorded a failed
delivery and the goods are returned
to us as you failed to pick up the goods
within the time limits imposed by the
carrier, we will treat this as a cancelled
order and we will make a charge not
exceeding £10.00 to cover our
costs in resending these goods out to
you. You will also be charged postage
at our current tariff if you require
the goods to be re-delivered.
We regret that we cannot be held responsible
if the carrier has failed to notify
you of an attempted delivery. You will
need to take this up with the carrier.
In the unlikely event that your goods
have been lost in transit, we are unable
to refund or resend goods until our
enquires have been completed. This can
take up to 7 working days as a trace
will need to be issued to track your
goods. In most circumstances this will
be resolved sooner. In the unlikely
event that you receive goods which were
not what you ordered or which are damaged
or defective, or are of a different
quantity to that stated on your order
form, coralsilk.com shall, make good
any shortage or non-delivery, replace
or repair any damaged or defective goods,
or, at their discretion, refund to you
the amount you paid for the goods in
question PROVIDED THAT you notify coralsilk.com
of the problem in writing (quoting your
Invoice number) at the address stated
at the bottom of your confirmation email
within 7 working days of delivery of
the goods (subject to enquiries being
completed).
TAX All orders are inclusive of all
UK taxes. If you are an international
customer, it is your responsibility
to pay any extra taxes due on the goods.
We will not accept responsibility for
any action taken by customs in your
country. All non EU international deliveries
include a customs sticker notifying
customs of the goods contained within
the package.
Credit Card Security We know of no documented
cases of credit card fraud using our
shopping system over the Internet. All
payments are transfered to Paypal, credit
card numbers are encrypted in the software
when the order is placed using 128 bit
encryption. They are only decrypted
after they reach our computer systems.
They are not held in clear text on any
web site.
Privacy Policy Vita Liberata does not
disclose buyer's information to third
parties. Cookies are used on this shopping
site, but only to keep track of the
contents of your shopping cart once
you have selected items. Your order
details are printed onto paper and sent
to you along with your order. Your order
details are also stored on a server
in which all data files are encrypted.
We must keep a record of your order
for future queries by you about your
order, the prevention and detection
of fraud, for events such as a product
recall and for inspection by the relevant
government taxation bodies. We also
send out an occasional news letter in
which we inform you about special offers
and keep you up to date with things
at Vita Liberata. Functionality is built
into the news letter to make it easy
for you to unsubscribe. Pictures and
Descriptions Vita Liberata does not
guarantee descriptions to be completely
accurate and denies all liability. Typos
can happen and we apologise if there
is a misrepresentation. All prices,
descriptions, and pictures can change
without notice.
Return Policy and Terms We offer a 7
day return policy from the day you receive
your order under following conditions:
Refunds and exchanges may only be made
within 7 days of receiving the merchandise.
A re-postage fee will be charged for
an exchange. The re-postage fee will
not be charged for items which you have
received faulty, damaged or wrongly
packaged. The re-postage fee will be
the true cost incurred by us to re-post
the item to you. Postal prices are available
at www.royalmail.com. We will refund
the cost of postage back to us if the
item was received damaged or faulty,
or if we accidentally sent you the wrong
merchandise, as long as the return postage
costs are reasonable.
You must take care of the goods and
return them to us in an unused, as new
and re-saleable condition. You will
have to pay for the costs of returning
the goods to us unless they were received
faulty or damaged, or if we made a mistake
when packaging your order.
Misused or abused merchandise will not
be accounted as defective and will not
be considered for an exchange or refund.
If you have paid in advance and require
a refund, we will refund your money
within 14 days.
All returns must be in original non-damaged
condition, including packaging, documentation,
warranty cards, manuals and accessories
or else it will not be accepted. Any
missing items will be subject to a replacement
charge.
Returns must be received within 14 days.
Original shipping & handling charges
are not refundable unless we are at
fault. The customer is responsible for
shipping and proof of delivery on all
returns. Please be sure that return
shipments are properly packed and fully
insured. Vita Liberata is not responsible
for returned packages if lost or damaged
by the shipper.
Manufacturer's warranties are processed
by the manufacturer. For warranty questions,
enquiries or repairs, please contact
the manufacturer.
A re-postage fee will also be charged
for any order that is refused on delivery
or not collected by the customer. coralsilk.com
does not accept liability for: 1. Losses
that were not foreseeable to both parties
when the contract was made. 2. Losses
that were not caused by any breach on
the part of coralsilk.com. 3. Business
losses and/or losses to non consumers.
4. Goods delivered to Work/Alternative
addresses given by the cardholder .
Handling Complaints We will acknowledge
your complaint within 5 working days
and provide a likely timescale for resolving
the dispute and we will keep you informed
about the progress. If you wish to make
a complaint about our products or services,
please e-mail us in the first instance
to custserv@coralsilk.com. Please provide
full details of your complaint. Our
aim is to provide 100% satisfaction
and we rigorously investigate any complaint
that you might have This policy may
be modified or changed without notice.
For any further questions contact us
via e-mail to sales@vitaliberata.com
or phone us on +44 (0)28 9334 4411.
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