Shipping address & Billing address
Credit card payments: Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion we will ship to a separate delivery address. We have introduced these precautions for the safety of our customers and Vita Liberata.
Shipping and Delivery
We offer Free Standard Delivery (shipped within 3-5 working days) within the USA on all orders over $20. 3 Day Delivery placed before 4pm will be delivered in 3 working days. Once your order ships you will receive tracking from the courier.
If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding $20.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered.
We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier. In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until we have completed an enquiry. This can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which are not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, www.vitaliberata.co.uk shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All payments are transferred to Paypal. Credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer systems. They are not held in clear text on any website.