Exchanges & Returns
We do not offer returns or refunds however this does not affect your statutory rights.
We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute. We will keep you informed about the progress. If you wish to make a complaint about our products or services, please e-mail us in the first instance to firstname.lastname@example.org. Please provide full details of your complaint. Our aim is to provide 100% satisfaction and we rigorously investigate any complaint that you might have. This policy may be modified or changed without notice. For any further questions contact us via e-mail to email@example.com or phone us on +44 (0)28 9334 4411.